Our programming team has researched this problem and there are installation issues Microsoft is aware of, but they are issuing contradictory advice. Our programming team recommends the following:

We suggest that users who are having a problem should install this Microsoft Redistributable Package :

http://www.microsoft.com/downloads/details.aspx?familyid=32bc1bee- a3f9-4c13-9c99-220b62a191ee&displaylang=en

The Microsoft Visual C++ 2005 Redistributable Package (x86) installs runtime components of Visual C++ Libraries required to run applications developed with Visual C++

Hopefully that will solve your problem.

Please let us know.